Is your program in the midst of a significant change? Are you interested in performance regulations for onsite sewage systems? Do you need meaningful data and input from stakeholders before change happens? What options should you explore to get stakeholder feedback? This lecture will describe several different, real world examples of how one state agency connected with stakeholders to implement big programmatic change.
This presentation will provide a walk-through of the changes directed in the onsite sewage program by General Assembly actions, outline the stakeholder input processes used to understand stakeholder mental models and biases, provide lessons learned from change management in an environmental program, and discuss on-going conflicts from the changes made.


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